Privacy Policy

We respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and store your details in line with Queensland and Australian privacy laws.

What We Collect
We May Collect 
Your name, contact details, and service address
Photos of the site for quoting and records
Payment information
Feedback or reviews

Why We Collect It
We use your information to:

Provide quotes and schedule services
Communicate about bookings or changes
Process payments and invoices
Improve our services
Meet legal and insurance requirements

How We Protect It
Stored securely on encrypted servers in Australia
Access limited to authorised staff
Regularly reviewed for safety and compliance

What We Don’t Do
We will never:
Sell your data
Share your information without consent
Send your data overseas without informing you

If You Don’t Provide Info
Without key details (like your address), we may not be able to:
Give an accurate quote
Complete your pressure washing/soft washing service

Your Rights
You can:
Ask what personal information we hold
Request corrections to inaccurate details
Make a privacy complaint

To contact us:

Hotwash Mackay Pty. Ltd.
Email: admin@hotwashmackay.com.au

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.